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Upgrading or retrofitting NEFF applications is difficult, as a solution installed at a later date is always doesn't work as well in comparison to a solution planned right from the start. Also, it's comparatively expensive. In addition, household appliances are subject to special security precautions that must be observed and checked even when replacing electronic equipment on-site.

At NEFF, we are focusing solely on integrating our household appliances in one single app. However, we are always open to new things, meaning that our equipment and the whole NEFF Home Connect system can be integrated into other home automation systems. To integrate thermostats and smoke detectors is the first step in this direction. Besides that NEFF Home Connect also works on the development of a Software Development Kit (SDK) to make it easy for partners to connect to our system.

Yes, a household appliance can be accessed from various mobile devices. The first one, which connects with the home appliance, is the “Super User”, which has certain rights and is able to remove other users from the appliance. In general, to control the appliance directly has priority.

The NEFF Home Connect system works with all standard Wi-Fi routers available on the market, which also work with usual smart devices (smartphone, tablet). For security reasons, Wi-Fi networks must be encrypted (WPA or WPA2 encryption). If your Wi-Fi network is not encrypted, you will not be able to register your appliance.

The Home Connect App also includes a demo version which allows you to try out applications before you decide to buy a home appliance with the Home Connect function. For example, you can see how the washing machine programs are set or how you can have a look inside your fridge while being at the supermarket. In addition, there is a selection of recipes as well as cooking tips and tricks.

The app can be downloaded and used free of charge. It is available from the Apple App Store or the Google Play Store.

The Home Connect App works with all models and the new iOS 8 or Android 4.1 operating systems. In principle, the app is forward-optimized, i.e. it functions best with the latest device models and operating system versions in each case. These are currently the iPhone 6, iPad Air and the iOS 9 and Android 6.0 operating systems.

Basically, the costs for the necessary household infrastructure will be kept as low as possible. Acceptance of smart home appliance control depends on two factors: concrete added value that we can offer coupled with flexibility in everyday life and transparency of information, as well as an attractive price. The Home Connect App can therefore be downloaded and used free of charge – and there are no hidden additional costs.

With just 3 simple steps you can install Home Connect just by yourself.

1. Create your user account in the app with your name and your email address.

2. Connect your Siemens home appliance to your Wi-Fi. The Home Connect assistant on your appliance will help you with that.

3. Pair your appliance with the app. Get started and discover the surprising possibilities.

For more information on how to connect your appliance to Home Connect, please visit our connecting page, where you will find our easy to follow Home Connect Connection Guide.

The Home Connect system functions with all 'normal' Wi-Fi routers on the market that also work with standard smart devices (smartphone, tablet). These Wi-Fi networks must be encrypted (WPA or WPA2 key). If the consumer's Wi-Fi network is not encrypted, the home appliance cannot be registered. Use of Home Connect is meant to be as simple and, at the same time, secure as possible for the user.

There are apps, for example the Wi-Fi Analyzer, which show users whether reception will be sufficient at the appliance location. Users can also measure the Wi-Fi signal strength with their smartphone at the appliance location.

Home Connect has developed and implemented a comprehensive security concept. This also includes regular system checks to guard against professional hackers.

Check whether you can get online with another device in your home. Make sure you are not using mobile data to test your Internet connection. Ensure there is a strong network connection where the appliance is installed.

Unplug your routers (and range extenders/Wi-Fi repeaters) ensuring all lights are off. Keep unplugged for 30 seconds and then plug your routers back in. Wait until the router completely restarts and check the connection with another mobile device. Check your router‘s user manual for more information.

You should factory reset your Home Connect appliance. In your use and care manual you will find instructions for resetting your appliance.

If you are running into error codes when connecting your appliance or having technical issues, please view our trouble shooting guide here (opens in a new window).

What about data protection and data security?

To make sure your precious data is safe, NEFF Home Connect only works with encrypted Wi-Fi networks. This way, using NEFF Home Connect is as safe as possible for the user.

What characterises the special NEFF Home Connect security concept?

The NEFF Home Connect security concept consists of a range of measures, which are used for specific components of the NEFF Home Connect system (home appliance, app, communication module, NEFF Home Connect server etc.) as also its interfaces: data exchange is based on the NEFF Home Connect protocol. Only essential data is saved on the NEFF Home Connect server. Basically, the data from using the appliances with NEFF Home Connect function will not amalgamated with data from the registration of the NEFF Home Connect app. This enhances the data security for the users. Communication is also only possible over encrypted networks; secure certificates, a firewall on the server and password protection for the NEFF Home Connect app ensure additional security.

Can I delete my data? Can I feel certain that these data is completely deleted?

Yes, you can feel certain that the data is completely deleted. It is possible to reset the home appliance to factory settings. This way any network settings and accounts are separated from the appliance. And it's easy, too. You may delete your NEFF Home Connect account anytime using the app by clicking the settings button. In order to delete credentials on the NEFF Home Connect server, you just need to make a call to the NEFF Home Connect Service. Basically, all data concerning your usage will automatically deleted after 10 days.

Will there also be a LAN interface for the appliances?

No, a LAN connection is not planned for the moment because NEFF Home Connect uses Wi-Fi for data exchange. We decided to use Wi-Fi technology because this is now available in almost every household, enabling a direct communication between mobile devices and home appliances.

Which equipment is neccesary to run the NEFF Home Connect functionality?

Apart from your appliance with NEFF Home Connect, a smart device with the NEFF Home Connect App and the Wi-Fi router there is no further equipment neccessary.

My household appliance has a low Wi-Fi signal because the distance to my Wi-Fi Router is quite large. Does this mean I cannot use NEFF Home Connect?

There are various options available here. It is possible to extend the range of your network with a range extender. If the range extender is placed between the household appliance and router, wireless Internet reception should for instance extend to the basement without any problem. A second option is to use a Power line adapter to extend the Internet to the household appliance. You can then log onto the Internet directly with your networked appliance and control it this way. Our customer service team would be happy to advise you in both cases and help you with any hardware you may need.

How do I know whether my network will extend to where my appliance is located?

There are apps such as Wi-Fi Analyser that you can use to check the reception where your appliance is. You can also use your smartphone or tablet to check the signal strength where your appliance is.

What does the app cost and where can I download it?

The app is free and can be downloaded from the Apple App Store or Google Play Store.

Will I still receive paper instructions with my NEFF appliances with NEFF Home Connect?

Yes. Paper instructions will still be included when your appliance is delivered. Nevertheless the digital user manual creates an added value for the user as the features of the home appliances are easier to understand.